Return policy.

Please use online form in your account or contact us at returns@buycdnow.ca within 7 business days of the receipt of your order if you would like to return it.

Only new/unopened items can be returned for refund. Please note that defective/damaged items are not eligible for refund. Such items are replaced at no cost to you.

Prior to opening CD/DVD or video game please make sure that you received a correct version/edition. 

You should post the item within 5 business days after receiving the instructions and RMA# from us.

Shipping costs are not refundable unless the return is a result of our error (you received an incorrect or defective item, etc.) in which case we will pay for return shipping.

The refund will be issued within 7 days after receiving it in our warehouse in the way of a store credit which you will be able to use towards your new order(s). The store credit does not expire.

Shipping

Canadian orders ship from Canada within 1-5 business days depending on the item. You can always check the dispatch date estimate on the product detail page.
US orders ship from the States within 1-5 business days.

When you place an order we will estimate dispatch and delivery date for you based on the availability of your items and the shipping options you choose.